Sshields169303 #unk-sshields169303

EMAILOver 72hIn progress

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 15, 2025

Formstack submitted (America/New_York)

Reason for cancel

Sent-mail-only cancellation (no Formstack submission)

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to sshields169303@gmail.com: Good afternoon Steven, Due to the age of your order, it would be outside of our cancellation policy. We can either keep the order on file or cancel the order and offer a credit on file for your deposit

2025-08-15T21:41:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: sshields169303@gmail.com

Subject: Re: Refund of Deposit

Good afternoon Steven, Due to the age of your order, it would be outside of our cancellation policy. We can either keep the order on file or cancel the order and offer a credit on file for your deposit

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #unk-sshields169303

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: Refund of Deposit
Aug 18, 2025, 11:29 AM · cancellations@bigbuildingsdirect.com · 4 messages
Jacob / staff sent
Good morning Steven, We will have the credit stored under your contact information. On Fri, Aug 15, 2025 at 11:03 PM Steven Shields <sshields169303@gmail.com> w
1. InboundAug 15, 2025, 2:57 PM · sshields169303@gmail.com
  Good afternoon, I am writing because we have had installation of our building on hold for a little bit as we have run in
2. StaffAug 15, 2025, 5:41 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Steven, Due to the age of your order, it would be outside of our cancellation policy. We can either keep
3. InboundAug 15, 2025, 11:03 PM · sshields169303@gmail.com
  Thank you for the information. We will take the credit for the deposit amount please. We have another property we can pu

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 198af186a4198b63. Subject: Re: Refund of Deposit. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2025-08-15T21:41:00Z
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: No
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Sshields169303,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602