Rivalmf #unk-rivalmf

EMAILOver 72hIn progress

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 14, 2025

Formstack submitted (America/New_York)

Reason for cancel

Sent-mail-only cancellation (no Formstack submission)

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to rivalmf@icloud.com: If you are interested in looking at quotes for new projects to use the credit on file I can submit a request with our revision department however if you are looking to speak with someone in regards to

2025-08-14T21:08:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: rivalmf@icloud.com

Subject: Re: Refund

If you are interested in looking at quotes for new projects to use the credit on file I can submit a request with our revision department however if you are looking to speak with someone in regards to

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #unk-rivalmf

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: Refund
Aug 14, 2025, 5:08 PM · cancellations@bigbuildingsdirect.com · 2 messages
Jacob / staff sent
If you are interested in looking at quotes for new projects to use the credit on file I can submit a request with our revision department however if you are loo
1. InboundAug 13, 2025, 7:34 PM · rivalmf@icloud.com
  Then I need to talk to someone who can help me
2. StaffAug 14, 2025, 5:08 PM · cancellations@bigbuildingsdirect.com
  If you are interested in looking at quotes for new projects to use the credit on file I can submit a request with our re
Refund
Aug 13, 2025, 1:59 PM · rivalmf@icloud.com · 2 messages
Inbound
I have decided that I do not want my deposit in a credit account I will never use it I won't be needing a building with out my husband I have many expenses due to his sudden unexpected death. The
Refund
Jul 22, 2025, 8:52 AM · rivalmf@icloud.com · 2 messages
Inbound
It saddens me that this company favors money over people.we do not know what tomorrow will bring my husbands death was sudden and unexpected.since you leave me no choice I will put the money in a
Cancellation request
Jul 9, 2025, 10:04 AM · rivalmf@icloud.com · 2 messages
Inbound
Hi this is Faith Rival inquiring about my cancellation and refund request due to the death of my husband. It has been 2 weeks since my request. I am still waiting on the death certificates but can
Your cancellation form
Jun 23, 2025, 5:58 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancellation is due to a permit denial be sure
Your cancellation form
Jun 20, 2025, 5:54 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancellation is due to a permit denial be sure

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 198a5c922716cf69. Subject: Re: Refund. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2025-08-14T21:08:00Z
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: No
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Rivalmf,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602