Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Piperlow77 #unk-piperlow77

EMAILOver 72hIn progress

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Apr 1, 2026

Formstack submitted (America/New_York)

Reason for cancel

Sent-mail-only cancellation (no Formstack submission)

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to piperlow77@gmail.com: Piper and Travis, The deposit is not eligible for a refund, no refund will be issued. On Mon, Mar 30, 2026 at 9:11 PM Piper Low <piperlow77@gmail.com> wrote: Big Buildings Direct, Despite

2026-04-01T21:48:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: piperlow77@gmail.com

Subject: Re: Final Demand for Refund – $11,928.30

Piper and Travis, The deposit is not eligible for a refund, no refund will be issued. On Mon, Mar 30, 2026 at 9:11 PM Piper Low <piperlow77@gmail.com> wrote: Big Buildings Direct, Despite

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #unk-piperlow77

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Fwd: Final Demand for Refund – $11,928.30

    Jul 1, 2026, 12:16 PM · cancellations@bigbuildingsdirect.com · 3 messages

    Jacob / staff sent

    ---------- Forwarded message --------- From: Cancellations Department <cancellations@bigbuildingsdirect.com> Date: Wed, Apr 1, 2026 at 5:48 PM Subject: Re: Fina

    1. InboundMar 30, 2026, 9:11 PM · piperlow77@gmail.com

      Big Buildings Direct, Despite multiple attempts to resolve this matter, you have failed to deliver any materials, permit

    2. StaffApr 1, 2026, 5:48 PM · cancellations@bigbuildingsdirect.com

      Piper and Travis, The deposit is not eligible for a refund, no refund will be issued. On Mon, Mar 30, 2026 at 9:11 PM Pi

    3. StaffJul 1, 2026, 12:16 PM · cancellations@bigbuildingsdirect.com

      ---------- Forwarded message --------- From: Cancellations Department <cancellations@bigbuildingsdirect.com> Date: Wed,

  • Re: Follow-Up – Final Notice Regarding $12,000 Deposit

    Mar 17, 2026, 6:51 PM · piperlow77@gmail.com · 5 messages

    Inbound

    We have now filed formal complaints with both the Florida and Alabama Attorneys General regarding this matter. A credit is not an acceptable resolution, as the agreed-upon product/service has not been

  • Second Notice – FINAL Demand for Return of $12,000 Deposit

    Mar 10, 2026, 12:09 AM · piperlow77@gmail.com

    Inbound

    On February 25, 2026 we sent a written demand regarding the return of our $12000 deposit. The letter requested documentation within seven (7) days if you contend the deposit is non-refundable. As of

  • Re: Deposit Application Representation (December 18, 2025)

    Feb 25, 2026, 8:00 PM · piperlow77@gmail.com

    Inbound

    To Ownership / Management, This letter concerns our previously paid deposit of approximately $12000 and a conversation held on December 18, 2025, with Robin. During that discussion, Robin clearly

  • Final Notice – Deposit Refund Request

    Feb 23, 2026, 6:53 PM · piperlow77@gmail.com · 2 messages

    Inbound

     Good afternoon, It has now been one week since our February 17, 2026 request and we have not received a response. As previously stated, we are requesting written confirmation that our deposit will be

  • Deposit Refund – Unperformed Project

    Feb 18, 2026, 6:59 PM · piperlow77@gmail.com

    Inbound

    Thank you for your response. The contract was signed on February 13, 2024. As of today, no materials have been ordered, no fabrication has occurred, no installation date has been scheduled, and no site

  • Re: Second Request – Formal Response Required

    Feb 18, 2026, 6:35 PM · travis.g.low@gmail.com · 5 messages

    Inbound

    BTW the documents you shared wont load. From: Cancellations Department <cancellations@bigbuildingsdirect.com> Sent: Wednesday, February 18, 2026 4:55 PM To: Piper Low <piperlow77@gmail.com>

  • Re: Cancellation refund request #19142

    Feb 10, 2026, 6:37 PM · piperlow77@gmail.com · 4 messages

    Inbound

    Good afternoon, Thank you for your response. We are not interested in a credit on file and do not wish to maintain any future relationship with your company. Your repeated reliance on generic policy

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 19d4172664cbb148. Subject: Re: Final Demand for Refund – $11,928.30. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-04-01T21:48:00Z
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Piperlow77,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602