Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Jamesdoukas2000 #unk-jamesdoukas2000

EMAILOver 72hIn progress

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Sep 15, 2023

Formstack submitted (America/New_York)

Reason for cancel

Sent-mail-only cancellation (no Formstack submission)

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to jamesdoukas2000@gmail.com: Good afternoon James, Your cancellation has been approved and refund is being processed. You should receive the refund within 5-7 business days depending on your bank. On Wed, Sep 6, 2023 at 7:14 PM

2023-09-15T21:44:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: jamesdoukas2000@gmail.com

Subject: Re: refund update

Good afternoon James, Your cancellation has been approved and refund is being processed. You should receive the refund within 5-7 business days depending on your bank. On Wed, Sep 6, 2023 at 7:14 PM

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: credit_on_file (outside_policy_default_credit).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #unk-jamesdoukas2000

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: refund update

    Sep 15, 2023, 5:44 PM · cancellations@bigbuildingsdirect.com · 4 messages

    Jacob / staff sent

    Good afternoon James, Your cancellation has been approved and refund is being processed. You should receive the refund within 5-7 business days depending on you

    1. InboundSep 6, 2023, 2:09 PM · jamesdoukas2000@gmail.com

      Waiting patiently. when will I be receiving my refund, I have resent the appropriate doc's but haven't heard back.

    2. StaffSep 6, 2023, 4:45 PM · cancellations@bigbuildingsdirect.com

      Good afternoon James, Thank you for your patience as we work to review your forms and double check that nothing can be d

    3. InboundSep 6, 2023, 7:14 PM · jamesdoukas2000@gmail.com

      Thank you, I don't understand the if nothing else can be done part since Nick Brunsman said if I can't get a permit I wi

  • Re: Cancellation Request - Update

    Aug 15, 2023, 12:25 PM · jamesdoukas2000@gmail.com · 5 messages

    Inbound

    I just applied for a permit, knowing it will be denied and showing proof of denial, which may take a week but I'll keep you posted, thanks. Sent from my iPhone On Aug 10, 2023, at 5:06 PM,

  • Re: Your cancellation form

    Jun 20, 2023, 8:15 PM · jamesdoukas2000@gmail.com · 2 messages

    Inbound

    Thank you, will do. On Tue, Jun 20, 2023 at 12:00 PM Cancellations Department <cancellations@bigbuildingsdirect.com> wrote: Hello, We are sending over a link to your cancellation form. Please be

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 18a6baffd01a0e30. Subject: Re: refund update. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2023-09-15T21:44:00Z
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Jamesdoukas2000,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602