Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Emily #unk-emily

EMAILOver 72hIn progress

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jan 28, 2026

Formstack submitted (America/New_York)

Reason for cancel

Sent-mail-only cancellation (no Formstack submission)

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to emily@lostmesaflowers.com: Good afternoon Emily, This request has been reviewed by our management team and was determined to be outside of our cancellation policy and is not eligible for a refund. I apologize for the delays in

2026-01-28T22:36:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: emily@lostmesaflowers.com

Subject: Re: Refund of our deposit

Good afternoon Emily, This request has been reviewed by our management team and was determined to be outside of our cancellation policy and is not eligible for a refund. I apologize for the delays in

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #unk-emily

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Refund of our deposit

    Jan 28, 2026, 5:36 PM · cancellations@bigbuildingsdirect.com · 2 messages

    Jacob / staff sent

    Good afternoon Emily, This request has been reviewed by our management team and was determined to be outside of our cancellation policy and is not eligible for

    1. InboundJan 26, 2026, 10:10 AM · emily@lostmesaflowers.com

      To the Cancellations Team and the Success Team at Big Buildings Direct: We would like to inform you that we will be in F

    2. StaffJan 28, 2026, 5:36 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Emily, This request has been reviewed by our management team and was determined to be outside of our canc

  • Fwd: Your cancellation form

    Dec 16, 2025, 10:58 AM · emily@lostmesaflowers.com · 5 messages

    Inbound

    Good morning Cancellations Team, We are forwarding our response to your email on Friday. We had requested a refund of our deposit by yesterday, Monday December 15, and asked for a confirmation that the

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 19bfadbb7473594a. Subject: Re: Refund of our deposit. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-01-28T22:36:00Z
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Emily,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602