Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Durhamtrent37 #unk-durhamtrent37

EMAILOver 72hIn progress

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Apr 4, 2024

Formstack submitted (America/New_York)

Reason for cancel

Sent-mail-only cancellation (no Formstack submission)

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to durhamtrent37@gmail.com: Good afternoon Trent, Your deposit has been refunded. Attached is a copy of the receipt, you should receive the refund within 5-7 business days depending on your bank. -- Big Buildings Direct

2024-04-04T20:12:36Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: durhamtrent37@gmail.com

Subject: Refund

Good afternoon Trent, Your deposit has been refunded. Attached is a copy of the receipt, you should receive the refund within 5-7 business days depending on your bank. -- Big Buildings Direct

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: credit_on_file (outside_policy_default_credit).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #unk-durhamtrent37

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Refund

    Apr 9, 2024, 10:10 AM · durhamtrent37@gmail.com · 3 messages

    Inbound

    Thank you. On Thu, Apr 4, 2024 at 4:12 PM Cancellations Department <cancellations@bigbuildingsdirect.com> wrote: Good afternoon Trent, Your deposit has been ref

    1. StaffApr 4, 2024, 4:12 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Trent, Your deposit has been refunded. Attached is a copy of the receipt, you should receive the refund w

    2. StaffApr 4, 2024, 4:12 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Trent, Your deposit has been refunded. Attached is a copy of the receipt, you should receive the refund w

    3. InboundApr 9, 2024, 10:10 AM · durhamtrent37@gmail.com

      Thank you. On Thu, Apr 4, 2024 at 4:12 PM Cancellations Department <cancellations@bigbuildingsdirect.com> wrote: Good af

  • Re: Your cancellation form

    Jan 31, 2024, 10:38 AM · durhamtrent37@gmail.com · 5 messages

    Inbound

    I've lost faith in all of the departments within this company to help me get this building put up. I do not have another few months to wait for permitting and the additional time it takes to

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 18eaabb350d8e268. Subject: Refund. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2024-04-04T20:12:36Z
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Durhamtrent37,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602