Cohansculley #unk-cohansculley

EMAILOver 72hIn progress

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Apr 21, 2026

Formstack submitted (America/New_York)

Reason for cancel

Sent-mail-only cancellation (no Formstack submission)

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Need documents· need_government_signed_denial

Sent need-docs letter. Sent mail to cohansculley@hotmail.com: Good afternoon Sarah, We have reviewed your cancellation request. To approve your cancellation and refund we will need a copy of the permit denial. If you can please attach it to this email. -- Big

2026-04-21T21:55:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: cohansculley@hotmail.com

Subject: Cancellation Request

Good afternoon Sarah, We have reviewed your cancellation request. To approve your cancellation and refund we will need a copy of the permit denial. If you can please attach it to this email. -- Big

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: need_docs. Policy proposal: credit_on_file (outside_policy_default_credit).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #unk-cohansculley

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: Cancellation Request
May 5, 2026, 10:03 AM · cancellations@bigbuildingsdirect.com · 6 messages
Jacob / staff sent
Good morning Sarah, The credit on file does not have an expiration date. We will store the credit under your contact information, when you are ready to use the
1. StaffApr 21, 2026, 5:55 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Sarah, We have reviewed your cancellation request. To approve your cancellation and refund we will need a
2. StaffApr 21, 2026, 5:55 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Sarah, We have reviewed your cancellation request. To approve your cancellation and refund we will need a
3. InboundApr 23, 2026, 2:12 PM · s.lawler1977@gmail.com
  ---------- Forwarded message --------- From: Sarah Lawler <s.lawler1977@gmail.com> Date: Wed, Apr 22, 2026 at 3:35 PM Su

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 19db1f6c33165b6f. Subject: Cancellation Request. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2026-04-21T21:55:00Z
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: No
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Cohansculley,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602