Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Caryncraig3 #unk-caryncraig3

EMAILOver 72hIn progress

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

May 1, 2025

Formstack submitted (America/New_York)

Reason for cancel

Sent-mail-only cancellation (no Formstack submission)

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Escalate· legal_or_bbb_or_ag

Escalate (legal/BBB/AG). Sent mail to caryncraig3@gmail.com: Good afternoon Caryn, We understand your concern and want to help, but since a chargeback has already been filed with your card company the matter is now being handled through their formal dispute

2025-05-01T21:56:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: caryncraig3@gmail.com

Subject: Re: Caryn Elizebeth Craig refund

Good afternoon Caryn, We understand your concern and want to help, but since a chargeback has already been filed with your card company the matter is now being handled through their formal dispute

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: escalate. Policy proposal: credit_on_file (outside_policy_default_credit).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #unk-caryncraig3

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Caryn Elizebeth Craig refund

    May 1, 2025, 5:56 PM · cancellations@bigbuildingsdirect.com · 2 messages

    Jacob / staff sent

    Good afternoon Caryn, We understand your concern and want to help, but since a chargeback has already been filed with your card company the matter is now being

    1. InboundApr 28, 2025, 10:43 AM · caryncraig3@gmail.com

      It has been over 2 weeks since I submitted for my refund What is the status? When is my money returned? Will it go direc

    2. StaffMay 1, 2025, 5:56 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Caryn, We understand your concern and want to help, but since a chargeback has already been filed with yo

  • Fwd: Your cancellation form

    Apr 16, 2025, 10:04 AM · cancellations@bigbuildingsdirect.com · 2 messages

    Jacob / staff sent

    ---------- Forwarded message --------- From: Cancellations Department <cancellations@bigbuildingsdirect.com> Date: Mon, Apr 14, 2025 at 2:30 PM Subject: Your cancellation form To: <caryncraig3

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 1967cda6c970b2a4. Subject: Re: Caryn Elizebeth Craig refund. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-05-01T21:56:00Z
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Caryncraig3,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602