Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Benjaminthill1981 #unk-benjaminthill1981

EMAILOver 72hIn progress

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jan 3, 2025

Formstack submitted (America/New_York)

Reason for cancel

Sent-mail-only cancellation (no Formstack submission)

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to benjaminthill1981@gmail.com: Good afternoon Ben, We have already informed you that your request was outside of our cancellation policy and the deposit is not eligible for a refund. We do not have the ability to offer a refund for

2025-01-03T22:43:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: benjaminthill1981@gmail.com

Subject: Re: Refund

Good afternoon Ben, We have already informed you that your request was outside of our cancellation policy and the deposit is not eligible for a refund. We do not have the ability to offer a refund for

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #unk-benjaminthill1981

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Refund

    Jan 6, 2025, 3:45 PM · cancellations@bigbuildingsdirect.com · 5 messages

    Jacob / staff sent

    Ben, I have attached a copy of your signed project order form which outlines our cancellation policy. On Sun, Jan 5, 2025 at 6:19 PM Ben Hill <benjaminthill1981

    1. InboundJan 3, 2025, 5:47 AM · benjaminthill1981@gmail.com

      Hello I have asked multiple times trying to get a refund for a building I was never able to build can anyone please assi

    2. StaffJan 3, 2025, 5:43 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Ben, We have already informed you that your request was outside of our cancellation policy and the deposi

    3. InboundJan 3, 2025, 6:28 PM · benjaminthill1981@gmail.com

      I don't understand why, you haven't provided any product or services for what was paid. You are literally stealing money

  • Canceled procedures

    Oct 29, 2024, 1:03 PM · benjaminthill1981@gmail.com · 2 messages

    Inbound

    I am looking to see the process of a refund. I unfortunately can not move forward with this build. I truly apologize however You are out no cost I don't understand why I can't just get a refund

  • Re: Ben hills refund

    Jan 5, 2024, 8:49 AM · benjaminthill1981@gmail.com · 3 messages

    Inbound

    Sounds perfect, what a scam you have going. Can't wait to do more business with you as it clearly shows your ethics. Guess we will talk within two years so I can at least not feel like you are

  • Your cancellation form

    Nov 6, 2023, 3:07 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancellation is due to a permit denial be sure

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 1942bc6feb9c5cfc. Subject: Re: Refund. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-01-03T22:43:00Z
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Benjaminthill1981,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602