Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

546panda #unk-546panda

EMAILOver 72hIn progress

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 19, 2026

Formstack submitted (America/New_York)

Reason for cancel

Sent-mail-only cancellation (no Formstack submission)

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to 546panda@gmail.com: The credit on file can only be applied toward a deposit. If the order total was $1,550, the deposit amount for an order of that size would be roughly $248. The credit on file would cover this deposit, but you would be re

2026-08-19T14:42:33Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: 546panda@gmail.com

Subject: Re: Pictures Kim Summers

The credit on file can only be applied toward a deposit. If the order total
was $1,550, the deposit amount for an order of that size would be roughly
$248. The credit on file would cover this deposit, but you would be
responsible for the remaining balance. We do not offer a building for order
at that dollar amount, typically that price point would apply to raw
materials. If you would like to explore that option I can submit a request
to our revision department to further assist you.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #unk-546panda

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Pictures Kim Summers

    Aug 18, 2026, 3:38 PM · 546panda@gmail.com · 5 messages

    Inbound

    As far as converting my deposit to a credit on file will not work because your sales department said they do not service this area. Your company sold a shed in an area they do not service!! I would

  • Robert Summers Middleport NY

    Aug 18, 2026, 2:28 PM · 546panda@gmail.com

    Inbound

    Robert and Kim Summers cancelled the order before and during the time required. Please mail our refund to 5639 Lewiston Rd Middleport NY 14105. We cancelled thr

  • Re: Robert and Kim Summers

    Aug 6, 2026, 3:45 PM · cancellations@bigbuildingsdirect.com · 2 messages

    Jacob / staff sent

    Hello Kim, I have attached the link to the cancellation form below. Have a great day! CLICK HERE FOR YOUR CANCELLATION FORM! On Thu, Aug 6, 2026 at 10:41 AM Kim

    1. InboundAug 6, 2026, 10:41 AM · 546panda@gmail.com

      Plz send a cancellation form 5639 Lewiston Rd Middleport NY 14105 Thru the post office mail And email

    2. StaffAug 6, 2026, 3:45 PM · cancellations@bigbuildingsdirect.com

      Hello Kim, I have attached the link to the cancellation form below. Have a great day! CLICK HERE FOR YOUR CANCELLATION F

  • Summers - 5639 Lewiston Rd Middleport NY 14105

    Aug 4, 2026, 1:06 PM · 546panda@gmail.com

    Inbound

    Cancel order and refund the deposit. Please refund the deposit in full for Kim and Robert Summers Any questions please call 716-377-1775 Kim and Robert Summers 5639 Lewiston Rd Middleport NY 14105

  • 5639 Lewiston Rd Middleport NY 14105

    Aug 4, 2026, 1:00 PM · 546panda@gmail.com

    Inbound

    Please cancel this order Thank You, Kim Summers 716-377-1775

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 19fd78126d1ba3cc. Subject: Re: Pictures Kim Summers. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-08-19T14:42:33Z
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello 546panda,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602