Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Vinbaccala #8736

EMAILOver 72hIn progress

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Mar 11, 2024

Formstack submitted (America/New_York)

Reason for cancel

Sent-mail-only cancellation (no Formstack submission)

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to vinbaccala@gmail.com: Good afternoon Vince, We have completed your cancellation. You should receive your refund within 5-10 business days depending on your bank. On Mon, Mar 11, 2024 at 4:22 PM Vinbaccala <vinbaccala@

2024-03-11T21:27:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: vinbaccala@gmail.com

Subject: Re: Cancel/Refund Status - Order#8736

Good afternoon Vince, We have completed your cancellation. You should receive your refund within 5-10 business days depending on your bank. On Mon, Mar 11, 2024 at 4:22 PM Vinbaccala <vinbaccala@

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: credit_on_file (outside_policy_default_credit).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #8736

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancel/Refund Status - Order#8736

    Mar 25, 2024, 8:59 PM · vinbaccala@gmail.com · 5 messages

    Inbound

    Almost two weeks and no pending transaction on said refund! What are you all doing over there. This is beyond petty. Why can't we submit the refund? There isn't

    1. InboundMar 7, 2024, 6:51 PM · vinbaccala@gmail.com

      We're coming up on three weeks. Do we have a status/refund being issued soon? Wouldn't think it would take this long to

    2. InboundMar 11, 2024, 4:22 PM · vinbaccala@gmail.com

      Status? Or we just like pulling the customers leg over the fine print. Quick to take the money, especially when “misinfo

    3. StaffMar 11, 2024, 5:27 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Vince, We have completed your cancellation. You should receive your refund within 5-10 business days depe

  • Re: Your cancellation form

    Feb 26, 2024, 1:22 PM · vinbaccala@gmail.com · 5 messages

    Inbound

    Hi Cancellations Team, It's been a little over two weeks since I submitted the cancellation form and uploaded the required documents. It was mentioned in th

    1. StaffFeb 1, 2024, 10:23 AM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundFeb 5, 2024, 1:30 AM · vinbaccala@gmail.com

      Im still waiting for the forms to be sent over. It's been a few days. Can you send this to me? I figured it would ha

    3. StaffFeb 5, 2024, 11:23 AM · cancellations@bigbuildingsdirect.com

      Good morning Vince, In the above email are your cancellation forms. They are online forms you just need to click the lin

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 18e1b53f7956a24c. Subject: Re: Cancel/Refund Status - Order#8736. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2024-03-11T21:27:00Z
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Vinbaccala,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602