Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Frankie Torres #27722

EMAILOver 72hIn progressNo staff letter

Sales date

Aug 19, 2026

From the order record

Cancel date

Aug 25, 2026

Formstack submitted (America/New_York)

Reason for cancel

[Over 72h] Cancellation Request - Order #27722

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()
Staff replied (not a decision)

Staff replied but not a decision letter

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

American Steel

ready_for_manufacturer · Chase Murphy

Order total

$17,652.06

Deposit

$3,530.41

Signed order form

Open files

Sales rep Chase Murphy

Gmail related to #27722

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancellation acknowledgment — Order 27722

    Aug 27, 2026, 11:07 AM · admin@famcosw.com · 2 messages

    Inbound

    Good morning, In light of the information provided we have decided to keep the building for our companies' use. We would like to change the colors to Charcoal p

    1. InboundAug 27, 2026, 11:07 AM · admin@famcosw.com

      Good morning, In light of the information provided we have decided to keep the building for our companies' use. We would

    2. StaffAug 28, 2026, 11:32 AM · cancellations@bigbuildingsdirect.com

      Good morning, I have submitted this information to our revision department and their team will contact you to provide fu

  • [Over 72h] Cancellation Request - Order #27722

    Aug 25, 2026, 12:06 PM · projects@bigbuildingsdirect.com

    Jacob / staff sent

    Over 72h Cancellation Order #27722 A cancellation request requires your review: Order Number #27722 Customer Frankie Torres Sales Rep Chase Murphy Requested By

Facts

Imported from projects@ cancel-app notice (over_72h). Thread 1a039ac4bee68a1d. Subject: [Over 72h] Cancellation Request - Order #27722. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract
Yes
Signed at
2026-08-19
Cancel requested
2026-08-25T16:06:26Z
Hours since signing
160.1
Days since signing
6.5
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Frankie Torres,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602