Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Robert Crump #27305

EMAILOver 72hIn progressNo staff letter

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 26, 2026

Formstack submitted (America/New_York)

Reason for cancel

[Over 72h] Cancellation Request - Order #27305

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()
No staff letter

No sent decision found

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep Evan Smeltzer

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #27305

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Customer submitted cancellation form — Order #27305

    Aug 26, 2026, 12:29 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Customer submitted the cancellation form Order #27305 · 2026-08-26T16:29:40.793Z The customer has completed and submitted the cancellation form. Their responses

  • [Over 72h] Cancellation Request - Order #27305

    Aug 26, 2026, 12:06 PM · projects@bigbuildingsdirect.com

    Jacob / staff sent

    Over 72h Cancellation Order #27305 A cancellation request requires your review: Order Number #27305 Customer Robert Crump Sales Rep Evan Smeltzer Requested By j

Facts

Imported from projects@ cancel-app notice (over_72h). Thread 1a03ed2a788514dd. Subject: [Over 72h] Cancellation Request - Order #27305. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-08-26T16:06:27Z
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Robert Crump,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602