Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review
Form not returned

Form sent, never submitted. Not scored vs Jacob.

Intake form was sent; they never submitted Formstack. Not a match, mismatch, or unsure example. Not a permit-form refund/credit case.

Rigemarq #27212

EMAILOver 72hForm sent

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 11, 2026

Formstack submitted (America/New_York)

Reason for cancel

Cancel order 27212

Permit proof

No denial letter on file.

Form sent, never submitted. Not scored vs Jacob.

We mailed the Formstack cancellation form. They did not fill it out. This is not a MATCH / MISMATCH / UNSURE training example, and it is not an unreplied-on-a-form case. Do not invent a refund or credit as if they submitted a permit form.

Form not returned

Form sent, never submitted. Not scored vs Jacob.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #27212

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Your cancellation form

    Aug 11, 2026, 4:28 PM · rigemarq@gmail.com · 3 messages

    Inbound

    Pls. Call 248 404-7019 Sent from my iPad On Aug 11, 2026, at 3:15 PM, Cancellations Department <cancellations@bigbuildingsdirect.com> wrote: Hello, We are sendi

    1. StaffAug 11, 2026, 3:15 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundAug 11, 2026, 4:28 PM · rigemarq@gmail.com

      Pls. Call 248 404-7019 Sent from my iPad On Aug 11, 2026, at 3:15 PM, Cancellations Department <cancellations@bigbuildin

    3. StaffAug 11, 2026, 5:42 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, Our department operates through email. Please let us know how we can assist you. On Tue, Aug 11, 2026 at

  • Cancel order 27212

    Aug 11, 2026, 4:04 PM · rigemarq@gmail.com

    Inbound

    Sent from my iPad Pls call 248 404-7019

  • Your cancellation form

    Aug 11, 2026, 3:15 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 19ff26d26a97e990. Subject: Cancel order 27212. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-08-11T20:04:15Z
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

No customer-facing template for this proposal.