Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

James True #26889

EMAILUnsignedPending (form to be sent)No staff letter

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 25, 2026

Formstack submitted (America/New_York)

Reason for cancel

[Unsigned] Cancellation Request - Order #26889

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()
No staff letter

No sent decision found

What the app recommends

Policy engine decide()

Unsigned close

96% high

Unsigned / no contract signed → close as unsigned

No signed contract. Close as unsigned. There is no 72-hour or permit-denial refund path without a signature.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep Chase Murphy

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #26889

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • [Order 26889 James True - Safeguard] Cancelled

    Aug 25, 2026, 3:18 PM · projects@bigbuildingsdirect.com

    Jacob / staff sent

    Order cancelled Order #26889 This order has been cancelled. Reason: Cancellation closed View Order Big Buildings Direct · Automated lifecycle notification

  • [Unsigned] Cancellation Request - Order #26889

    Aug 25, 2026, 3:18 PM · projects@bigbuildingsdirect.com

    Jacob / staff sent

    Unsigned Cancellation Order #26889 A cancellation request requires your review: Order Number #26889 Customer James True Sales Rep Chase Murphy Requested By rex@

Facts

Imported from projects@ cancel-app notice (unsigned). Thread 1a03a5c1d5499091. Subject: [Unsigned] Cancellation Request - Order #26889. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract
No
Signed at
Not signed
Cancel requested
2026-08-25T19:18:29Z
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

No customer-facing template for this proposal (unsigned close is internal).