Unknown #26871

EMAILOver 72hIn progressNo reply · old

Sales date

May 21, 2026

From the order record

Cancel date

Jun 2, 2026

Formstack submitted (America/New_York)

Reason for cancel

Fwd: Cancelation and refund

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

No reply · old

No sent decision found

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

American Steel

ready_for_manufacturer

Order total

$20,401.88

Deposit

$4,080.38

Signed order form

Open files

Gmail related to #26871

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Fwd: Cancelation and refund
Jun 2, 2026, 1:33 PM · reed@bigbuildingsdirect.com
Jacob / staff sent
Just FYI for that cancellation #26871 ---------- Forwarded message --------- From: Brian Lazarus <BLazarus@mediastarpromo.com> Date: Tue, Jun 2, 2026 at 12:07 P

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 19e8966048f19c5b. Subject: Fwd: Cancelation and refund. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract: Yes
Signed at: 2026-05-26
Cancel requested: 2026-06-02T17:33:29Z
Hours since signing: 185.6
Days since signing: 7.6
Habitable: No
Wants refund: No
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Unknown,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602