Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Shonuffttt #24506

EMAILOver 72hIn progress

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 3, 2026

Formstack submitted (America/New_York)

Reason for cancel

Sent-mail-only cancellation (no Formstack submission)

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to shonuffttt@gmail.com: Good afternoon Timothy, We have reviewed your request; however, this cancellation falls outside of our cancellation policy. If you wish to proceed with the cancellation the deposit will convert to a

2026-08-03T21:47:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: shonuffttt@gmail.com

Subject: Re: Request for Return of Deposit #24506

Good afternoon Timothy, We have reviewed your request; however, this cancellation falls outside of our cancellation policy. If you wish to proceed with the cancellation the deposit will convert to a

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #24506

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Request for Return of Deposit #24506

    Aug 3, 2026, 5:59 PM · shonuffttt@gmail.com · 5 messages

    Inbound

    Sir/Ma'am, I am requesting that my concerns regarding the continued delays in my building project be addressed. The subcontractor your company selected has now

    1. InboundJul 28, 2026, 4:13 PM · shonuffttt@gmail.com

      Timothy Thomas 1 Green Dudley Rd, Salem, AL 36874 Order #24506 To Whom It May Concern, After speaking with Steel Buildin

    2. StaffAug 3, 2026, 5:47 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Timothy, We have reviewed your request; however, this cancellation falls outside of our cancellation poli

    3. InboundAug 3, 2026, 5:51 PM · shonuffttt@gmail.com

      Could someone please give me a call. 706-888-9584 Thank you, Tim Thomas On Mon, Aug 3, 2026 at 4:48 PM Cancellations Dep

  • Re: Your cancellation form

    May 12, 2026, 2:45 PM · shonuffttt@gmail.com · 3 messages

    Inbound

    Hello Cancellations, I had sent an email earlier today regarding to disregard the request for cancellation. The issue has been resolved and we are moving forwar

    1. StaffMay 12, 2026, 1:03 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundMay 12, 2026, 2:45 PM · shonuffttt@gmail.com

      Hello Cancellations, I had sent an email earlier today regarding to disregard the request for cancellation. The issue ha

    3. StaffMay 13, 2026, 4:17 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Timothy, Thank you for letting us know. We will close out the cancellation request. Have a great day! On

  • Re: Request for Return of Deposit #24506

    May 12, 2026, 9:42 AM · shonuffttt@gmail.com · 2 messages

    Inbound

    Good morning, Please disregard this request. I contacted Russell County and SBSI this morning and was given instructions from Russell County on what to do. Proj

    1. InboundMay 8, 2026, 11:54 AM · shonuffttt@gmail.com

      Good morning, I am writing to officially request the return of my deposit. The subcontractor, Steel Buildings & Stru

    2. InboundMay 12, 2026, 9:42 AM · shonuffttt@gmail.com

      Good morning, Please disregard this request. I contacted Russell County and SBSI this morning and was given instructions

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 19faa5cb5db921f5. Subject: Re: Request for Return of Deposit #24506. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-08-03T21:47:00Z
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Shonuffttt,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602