Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review
Form not returned

Form sent, never submitted. Not scored vs Jacob.

Intake form was sent; they never submitted Formstack. Not a match, mismatch, or unsure example. Not a permit-form refund/credit case.

Lordbyronshoney #21742

EMAILOver 72hForm sent

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jul 23, 2025

Formstack submitted (America/New_York)

Reason for cancel

Re: Your cancellation form - Order #21742 – Refund Request Submission with Supporting Documents

Permit proof

No denial letter on file.

Form sent, never submitted. Not scored vs Jacob.

We mailed the Formstack cancellation form. They did not fill it out. This is not a MATCH / MISMATCH / UNSURE training example, and it is not an unreplied-on-a-form case. Do not invent a refund or credit as if they submitted a permit form.

Form not returned

Form sent, never submitted. Not scored vs Jacob.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #21742

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Cancellation Request

    Aug 13, 2025, 6:08 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Good afternoon, We have reviewed the details of your cancellation request. Your cancellation forms were sent on Feb. 27th and June 4th. The forms were never com

  • Re: Your cancellation form - Order #21742 – Refund Request Submission with Supporting Documents

    Aug 8, 2025, 3:03 PM · lordbyronshoney@gmail.com · 3 messages

    Inbound

    Dear Cancellations Team, On July 23, I submitted a formal refund request letter with all supporting documentation related to Order #21742. Your team acknowledge

    1. InboundJul 23, 2025, 2:33 PM · lordbyronshoney@gmail.com

      Dear Cancellations Team, I'm writing in regard to Order #21742. Attached you will find my formal refund request letter,

    2. StaffJul 23, 2025, 4:43 PM · cancellations@bigbuildingsdirect.com

      Received, thank you. Once our review is completed we will reach out to you with an update, we should have the review com

    3. InboundAug 8, 2025, 3:03 PM · lordbyronshoney@gmail.com

      Dear Cancellations Team, On July 23, I submitted a formal refund request letter with all supporting documentation relate

  • Your cancellation form

    Feb 27, 2025, 10:30 AM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 1983890683617eee. Subject: Re: Your cancellation form - Order #21742 – Refund Request Submission with Supporting Documents. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-07-23T18:33:44Z
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

No customer-facing template for this proposal.