Piperlow77 #19142

EMAILOver 72hIn progress

Sales date

Feb 13, 2024

From the order record

Cancel date

Feb 10, 2026

Formstack submitted (America/New_York)

Reason for cancel

Sent-mail-only cancellation (no Formstack submission)

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to piperlow77@gmail.com: Piper and Travis, The deposit is not eligible for a refund, no refund will be issued. On Mon, Mar 30, 2026 at 9:11 PM Piper Low <piperlow77@gmail.com> wrote: Big Buildings Direct, Despite

2026-04-01T21:48:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: piperlow77@gmail.com

Subject: Re: Final Demand for Refund – $11,928.30

Piper and Travis, The deposit is not eligible for a refund, no refund will be issued. On Mon, Mar 30, 2026 at 9:11 PM Piper Low <piperlow77@gmail.com> wrote: Big Buildings Direct, Despite

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

SBS

ready_for_manufacturer

Order total

$18,432.00

Deposit

$3,133.44

Signed order form

Open files

Gmail related to #19142

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Final Demand for Refund – $11,928.30
Mar 30, 2026, 9:11 PM · piperlow77@gmail.com · 3 messages
Inbound
Big Buildings Direct, Despite multiple attempts to resolve this matter, you have failed to deliver any materials, permits, or services related to my order, whil
1. InboundMar 30, 2026, 9:11 PM · piperlow77@gmail.com
  Big Buildings Direct, Despite multiple attempts to resolve this matter, you have failed to deliver any materials, permit
2. StaffApr 1, 2026, 5:48 PM · cancellations@bigbuildingsdirect.com
  Piper and Travis, The deposit is not eligible for a refund, no refund will be issued. On Mon, Mar 30, 2026 at 9:11 PM Pi
3. StaffJul 1, 2026, 12:16 PM · cancellations@bigbuildingsdirect.com
  ---------- Forwarded message --------- From: Cancellations Department <cancellations@bigbuildingsdirect.com> Date: Wed,
Re: Follow-Up – Final Notice Regarding $12,000 Deposit
Mar 17, 2026, 6:51 PM · piperlow77@gmail.com · 5 messages
Inbound
We have now filed formal complaints with both the Florida and Alabama Attorneys General regarding this matter. A credit is not an acceptable resolution, as the
1. InboundMar 16, 2026, 6:51 PM · piperlow77@gmail.com
  Hello, I am following up regarding our March 9, 2026 Final Demand for the return of our $12000 deposit. The five (5) bus
2. StaffMar 17, 2026, 5:51 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Piper and Travis, This cancellation falls outside our policy; therefore, the deposit is not eligible for
3. InboundMar 17, 2026, 6:39 PM · piperlow77@gmail.com
  Wevhave filed a formal complaint with the Florida Attorney General regarding this matter. A credit is not an acceptable
Second Notice – FINAL Demand for Return of $12,000 Deposit
Mar 10, 2026, 12:09 AM · piperlow77@gmail.com
Inbound
On February 25, 2026 we sent a written demand regarding the return of our $12000 deposit. The letter requested documentation within seven (7) days if you conten
Re: Deposit Application Representation (December 18, 2025)
Feb 25, 2026, 8:00 PM · piperlow77@gmail.com
Inbound
To Ownership / Management, This letter concerns our previously paid deposit of approximately $12000 and a conversation held on December 18, 2025, with Robin. Du
Final Notice – Deposit Refund Request
Feb 23, 2026, 6:53 PM · piperlow77@gmail.com · 2 messages
Inbound
Good afternoon, It has now been one week since our February 17, 2026 request and we have not received a response. As previously stated, we are requesting writ
1. InboundFeb 23, 2026, 6:53 PM · piperlow77@gmail.com
  Good afternoon, It has now been one week since our February 17, 2026 request and we have not received a response. As p
2. StaffFeb 24, 2026, 5:45 PM · cancellations@bigbuildingsdirect.com
  Piper and Travis, We have provided you with your signed contract stating our policy. This request falls outside our poli
Deposit Refund – Unperformed Project
Feb 18, 2026, 6:59 PM · piperlow77@gmail.com
Inbound
Thank you for your response. The contract was signed on February 13, 2024. As of today, no materials have been ordered, no fabrication has occurred, no installa
Re: Second Request – Formal Response Required
Feb 18, 2026, 6:35 PM · travis.g.low@gmail.com · 5 messages
Inbound
BTW the documents you shared wont load. From: Cancellations Department <cancellations@bigbuildingsdirect.com> Sent: Wednesday, February 18, 2026 4:55 PM T
1. InboundFeb 17, 2026, 6:58 PM · piperlow77@gmail.com
  Good afternoon, This is a follow-up to our February 10, 2026 email. We have not received a response to our request for e
2. StaffFeb 18, 2026, 5:55 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Piper and Travis, I have attached a copy of your initial project order form for your reference. Our cance
3. InboundFeb 18, 2026, 6:34 PM · travis.g.low@gmail.com
  Its pretty simple, we paid nearly 12K, the building we want costs less than that, how is the 12K that we paid not able t
Re: Cancellation refund request #19142
Feb 10, 2026, 6:37 PM · piperlow77@gmail.com · 4 messages
Inbound
Good afternoon, Thank you for your response. We are not interested in a credit on file and do not wish to maintain any future relationship with your company. Yo
1. InboundFeb 5, 2026, 8:00 PM · piperlow77@gmail.com
  Hello, This email serves as formal written notice regarding the cancellation of our order #19142. We are cancelling the
2. StaffFeb 10, 2026, 5:56 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Piper and Travis, We have received your notice of cancellation and can proceed with the cancellation, how
3. InboundFeb 10, 2026, 6:37 PM · piperlow77@gmail.com
  Good afternoon, Thank you for your response. We are not interested in a credit on file and do not wish to maintain any f

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 19c30779f9dbd4db. Subject: Re: Cancellation refund request #19142. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2026-02-10T22:56:00Z
Hours since signing: n/a
Days since signing: 728.7
Habitable: No
Wants refund: No
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Piperlow77,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602