Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Engineering #137700

EMAILOver 72hIn progressNo reply · old

Sales date

May 11, 2026

From the order record

Cancel date

Jul 14, 2026

Formstack submitted (America/New_York)

Reason for cancel

Robert Cunningham AS#137700

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()
Staff replied (not a decision)

Staff replied but not a decision letter

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

American Steel

ready_for_manufacturer

Order total

$13,121.01

Deposit

$2,624.20

Signed order form

Open files

Gmail related to #137700

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Crystal Schoenstein - Egg Harbor City, NJ

    Aug 4, 2026, 9:19 AM · Engineering@americansteelinc.com

    Inbound

    Good Morning, I am reaching out in regards to a mutual customer of ours - Crystal Schoenstein. This customer called wishing to cancel the order to get a refund

  • Re: Mark Madsen - Graham, WA

    Jul 14, 2026, 3:46 PM · Engineering@americansteelinc.com · 4 messages

    Inbound

    Good Afternoon, I wanted to reach out and let you know that I have not been successful in getting in contact with the customer to propose us continuing with the

    1. InboundJul 7, 2026, 7:06 PM · Engineering@americansteelinc.com

      Good Afternoon, I am reaching out in regards to a mutual customer of ours Mark Madsen in Graham, WA. The reason for this

    2. InboundJul 9, 2026, 12:46 PM · Engineering@americansteelinc.com

      Good Afternoon, I am following up to see if y'all have spoken with this customer - if you have not, please let me know a

    3. StaffJul 9, 2026, 12:47 PM · successteam@bigbuildingsdirect.com

      Good afternoon Hannah, We have not yet spoken to this customer. On Thu, Jul 9, 2026 at 12:46 PM Engineering Department <

  • Re: John Salemi AS#31511

    Jul 14, 2026, 3:43 PM · Engineering@americansteelinc.com · 2 messages

    Inbound

    Good Afternoon, Following up on this customer - if you could please let me know I would greatly appreciate it. Sincerely, 📷 Hannah Tredway Becker Supervisor, En

    1. InboundJul 8, 2026, 3:21 PM · Engineering@americansteelinc.com

      Good Afternoon, I am reaching out because I was just notified that a mutual customer of ours John Salemi is wishing to c

    2. InboundJul 14, 2026, 3:43 PM · Engineering@americansteelinc.com

      Good Afternoon, Following up on this customer - if you could please let me know I would greatly appreciate it. Sincerely

  • Robert Cunningham AS#137700

    Jul 14, 2026, 3:42 PM · Engineering@americansteelinc.com · 2 messages

    Inbound

    Good Afternoon, I was notified that a mutual customer of ours, Robert Cunningham, in West Chester, PA was cancelling due to issues obtaining the permit. We have

    1. InboundJul 14, 2026, 3:42 PM · Engineering@americansteelinc.com

      Good Afternoon, I was notified that a mutual customer of ours, Robert Cunningham, in West Chester, PA was cancelling due

    2. StaffJul 14, 2026, 3:45 PM · successteam@bigbuildingsdirect.com

      Unfortunately the customer was very difficult for us to get ahold of after the sale. After placing the order we had to r

  • Re: John Moreno - AC31286

    May 20, 2026, 12:01 PM · john.moreno1972@gmail.com · 5 messages

    Inbound

    Bill this is why I'm communicating with you and your administration I have not received anything. Can you snap a picture of your sent email or just put me in to

    1. InboundMay 18, 2026, 10:20 PM · john.moreno1972@gmail.com

      ---------- Forwarded message --------- From: Success Team <successteam@bigbuildingsdirect.com> Date: Thu, May 14, 2026 a

    2. InboundMay 20, 2026, 12:36 AM · john.moreno1972@gmail.com

      Bill could you please give me a call tomorrow morning I have not received any emails or any communication from you or yo

    3. StaffMay 20, 2026, 9:49 AM · bill@bigbuildingsdirect.com

      Good morning John, As I explained last week, I submitted a cancellation request for your order as soon as you insisted o

  • Re: Martin Campos - WI - Licensing

    Jan 24, 2025, 7:11 PM · Engineering@americansteelinc.com · 5 messages

    Inbound

    Good Afternoon, I finally got a response from the licensing dept. at the city of Milwaukee - we have to obtain a business license and home improvement contracto

    1. StaffJan 14, 2025, 2:34 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, We are reaching out to you in regards to the order for Martin Campos. The customer informed us that he w

    2. InboundJan 15, 2025, 10:27 AM · Engineering@americansteelinc.com

      Good Morning, I do apologize but the representative who was handling this license is no longer with the company - and I

    3. StaffJan 17, 2025, 12:08 PM · cancellations@bigbuildingsdirect.com

      Good morning, We are following up in regards to this license. Were you able to figure anything out? Thank you! On Wed, J

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 19f622780b62e6e5. Subject: Robert Cunningham AS#137700. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract
Yes
Signed at
2026-05-12
Cancel requested
2026-07-14T19:42:59Z
Hours since signing
1531.7
Days since signing
63.7
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Engineering,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602