Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review
Form not returned

Form sent, never submitted. Not scored vs Jacob.

Intake form was sent; they never submitted Formstack. Not a match, mismatch, or unsure example. Not a permit-form refund/credit case.

Patrickwelch DO #13631

EMAILOver 72hForm sent

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Feb 24, 2023

Formstack submitted (America/New_York)

Reason for cancel

Refund request for Order #13631

Permit proof

No denial letter on file.

Form sent, never submitted. Not scored vs Jacob.

We mailed the Formstack cancellation form. They did not fill it out. This is not a MATCH / MISMATCH / UNSURE training example, and it is not an unreplied-on-a-form case. Do not invent a refund or credit as if they submitted a permit form.

Form not returned

Form sent, never submitted. Not scored vs Jacob.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #13631

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Refund request for Order #13631

    Mar 1, 2023, 6:08 PM · patrickwelch.do@gmail.com · 5 messages

    Inbound

    Thank you for the update and processing the cancellation. Thank you, Patrick Sent from my iPhone On Mar 1, 2023, at 10:49 AM, Cancellations Department <cancella

    1. InboundFeb 24, 2023, 3:11 PM · patrickwelch.do@gmail.com

      Hello, My project manager Cam has agreed with moving forward with a refund for my project. I wish to proceed with a refu

    2. StaffFeb 24, 2023, 4:08 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Patrick, Could you please provide us with your reason for cancellation? I will be happy to assist you and

    3. InboundFeb 24, 2023, 4:12 PM · patrickwelch.do@gmail.com

      Hi, During the process we tried two different vendors and both were unreliable. The first vendor was unreliable with com

  • Re: Your cancellation form

    Oct 20, 2022, 1:00 PM · patrickwelch.do@gmail.com · 2 messages

    Inbound

    Good Morning, The project manager Cam emailed me that I can receive a refund. The form emailed to me only gives the option of a credit. How do I proceed with re

    1. StaffAug 19, 2022, 1:09 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundOct 20, 2022, 1:00 PM · patrickwelch.do@gmail.com

      Good Morning, The project manager Cam emailed me that I can receive a refund. The form emailed to me only gives the opti

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 186850d19f22b5cf. Subject: Refund request for Order #13631. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2023-02-24T20:11:00Z
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

No customer-facing template for this proposal.