Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review
Form not returned

Form sent, never submitted. Not scored vs Jacob.

Intake form was sent; they never submitted Formstack. Not a match, mismatch, or unsure example. Not a permit-form refund/credit case.

Bfaulkner #11614

EMAILOver 72hForm sent

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Mar 3, 2026

Formstack submitted (America/New_York)

Reason for cancel

Re: Your cancellation form - Order Number 11614

Permit proof

No denial letter on file.

Form sent, never submitted. Not scored vs Jacob.

We mailed the Formstack cancellation form. They did not fill it out. This is not a MATCH / MISMATCH / UNSURE training example, and it is not an unreplied-on-a-form case. Do not invent a refund or credit as if they submitted a permit form.

Form not returned

Form sent, never submitted. Not scored vs Jacob.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #11614

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Your cancellation form - Order Number 11614

    Mar 3, 2026, 9:55 PM · bfaulkner@law.gwu.edu · 4 messages

    Inbound

    Hello, Has my cancellation been processed yet? It's been quite a while. Thanks. V/r Brent Faulkner Sent from my iPhone On Jan 17, 2024, at 10:30, Cancellations

    1. StaffJan 17, 2024, 3:30 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundMar 3, 2026, 9:55 PM · bfaulkner@law.gwu.edu

      Hello, Has my cancellation been processed yet? It's been quite a while. Thanks. V/r Brent Faulkner Sent from my iPhone O

    3. StaffMar 3, 2026, 9:55 PM ·

      Hello, Has my cancellation been processed yet? It's been quite a while. Thanks. V/r Brent Faulkner Sent from my iPhone O

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 18d191d62adf3ac6. Subject: Re: Your cancellation form - Order Number 11614. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-03-04T02:55:13Z
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

No customer-facing template for this proposal.

Cancellation Lab · TEST MODE